The Customer Service Specialist (CSS) is a certification that validates one’s work skills through employability concepts. Though developed to meet the role of an evolving service oriented electronics technician, CSS is relevant to every industry, employer and employee. Topics included are safety, ethics, respect, teamwork, communication, telephone and email techniques, problem solving, interpersonal relationships, and sales and marketing.
ETA is proud to partner with eITprep to offer an online study resource for this ETA certification – only $59.95! This particular course is the online version of the popular ETA Customer Service Specialist Study Guide. You will have 6 months to complete the content. These courses are for self-study or certification maintenance purposes only, and do not lead to certification. You will need to sit for the appropriate exam by contacting an ETA Certification Administrator and/or ETA-Approved School.